1. Eligibility for Refunds
Customers may request refunds for eligible orders within 3 hrs of receiving their products. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
2. Refund Process
Customers should contact our customer support team to initiate a refund request. We will provide instructions on returning the product.
3. Refund Timeline
Refunds will be processed within 7 business days after receiving the returned product. Refunds will be issued to the original payment method or to the customer wallet.
4. Non-Refundable Items
The following items are non-refundable:
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
6. Damaged or Defective Products
If a product arrives damaged or defective, customers should notify us within 6 hrs. We will arrange for a replacement or issue a refund.
7. Contact Us
For any questions or assistance regarding refunds, please contact our customer support team at [customer support email/phone number].
